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(USA-NE-Omaha) Sr Customer Assistance Representative Omaha Airport

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Do you enjoy sales and customer service? Come and join Enterprise Rent\-A\-Car's Senior Customer Assistant Representative program at the **Omaha Airport** \! Learn sales, service and marketing from our top managers and gain real world experience with an industry leader\. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the U\.S\. With over 7,000 branch offices worldwide, Enterprise ranks \#1 in the Insurance Replacement Market with yearly revenues of over $10 billion\. The Customer Assistance Representative Sr \(CAR Sr\) will provide a high level of customer service by assisting both internal and external customers, primarily face\-to\-face, supporting their branch and rental needs\. The CAR Sr will gain knowledge through local training and hands\-on experience to provide administrative support, service customers, and act as a rental back\-up in a large home city branch or airport location\. Inside sales and customer service skills will be utilized on a daily basis\. + Write rental contracts, providing a high level of customer service and offering optional products + Take incoming calls\- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors + Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned + Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone + Meet and greet customers in a friendly and timely manner + Provide directions and general assistance + Assist to assess condition of rental upon return + Process returns, check\-ins and exit kiosk transactions + Understand and communicate rental terms and conditions, vehicle features and other services + May sell optional protection products, upgrades, fuel options and other additional equipment + Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance + Clean vehicle interior and exterior by hand or by operating washing equipment when needed + Perform miscellaneous and backup duties job\-related duties as assigned _Equal Opportunity Employer \- Minorities/Women/Veterans/Disabled_ + Must be at least 18 years old + High school diploma or GED equivalent required + Some college required + Must have availability during the post\-summer months fpr 15\-20 hours per week + Must have at least 6 months prior customer service or sales experience + Must have a valid drivers license with no more than 2 moving violations and/or at\-fault accidents on driving record in the past 3 years + No drug or alcohol related conviction on driving record in the past 5 years + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future\. + Apart from religious observation, must be able to work one of the following shifts **\(including weekends & holidays\)** : + Monday \-9am\-5pTuesday\-9am\-5pSaturday\-9am\-5p + or + Thursday 4p\-MidnightSaturday\-4p\-MidnightSunday\-4p\- Midnight

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